Are you a customer service expert looking for a new challenge?

We are looking for motivated and customer-focused individuals to join our Finance Customer Service team. If you are passionate about helping people and thrive in a fast-paced environment, this is the perfect opportunity for you!

What You'll Do:

• Provide an excellent customer experience by handling inbound calls and chats related to vehicle financing.
• Help customers with a variety of requests, including payment extensions, due date changes, and payment research.
• Navigate multiple applications and use an online knowledge-base to assist with call handling and decision-making.
• Research and correct items like misapplied payments or balance disputes.
• Discuss past due accounts with customers and establish acceptable arrangements.
• Maintain a high level of agility to adapt to changes in technology and processes.

What We're Looking For:

• Prior experience in customer service is required. Call center experience is highly preferred.
• Proven bilingual proficiency in English (both spoken and written) with previous work experience in the language.
• A strong customer service mindset.
• Some college or university coursework is a must, while a Bachelor's degree is preferred.

  
  

Working Conditions:

• This is a full-time, 48-hour per week role.
• Hybrid work model: 4 face-to-face days (Naucalpan), working from home on Fridays and Saturdays (two Saturdays per month).
• Candidates must be flexible to work shifts during our hours of operation: Monday-Friday from 7 am to 7 pm CST and Saturday from 7 am to 3 pm CST. 
  
• The salary range is from $16,000 to $20,000 mxn

We offer a collaborative and supportive team environment with extensive training to set you up for success. We also provide a comprehensive benefits package, including:

• 30 days of Christmas bonus
• 100% vacation premium
• Grocery vouchers
• A savings fund
• Major medical insurance
• Life insurance
• A pension plan
• On-site dining
• Parking
• Transportation service

Join us and help build lifetime customer relationships!

Note: This position is scheduled to start the second week of October.