Position: Call Center - Customer Service

Location: Naucalpan, Estado de México

Work Model:

· On-site Model

· Monday to Friday, 06:00 am to 06:00 pm

We are offering:

● Pay rate: $22K - $32K MXN Monthly

● Direct Hiring

● Law Benefits

● Enhaced Employee Benefits

Requirements:

· Bachelor’s degree

· 1-2 years of Call Center Experience in Customer Service Projects

· Communication: clear communication to explain payroll transactions or processes to employees and collaborate with HR/other functional skill teams

· English language: excellent communication skills in English (both oral and written)

· Customer oriented: experience in handling employee payroll-related matters using CRM tools (Customer Relations Management)

· Analytical: good analytical skills with strong attention to details

· Time management: ability to thrive in a deadline-driven environment

· Confidentiality: ability to handle sensitive financial and personal employee information

· Software proficiency: experience with Microsoft tools and other HRIS or payroll software

· Finance/accounting: knowledge of basic accounting principles and understanding of financial data

Key Responsabilities:

· Customer service: responding to payroll inquiries, resolving discrepancies, and assisting employees with payroll-related issues regarding paychecks, benefits, and deductions in a timely and effective manner.

· Data analysis: deep dive and provide analysis when needed for effective resolution of inquiries

· Collaboration: work with other functional skill teams to investigate and resolve payroll-related issues in a timely and effective manner (e.g., pay, pay slip, time-absence, W2s, direct deposits, others).

· Metrics reports: prepare and deliver daily, weekly, monthly operational metric reports to measure performance and quality of data or services.

Contact Details: allison.salazar@crhit.com

This is a high-visibility opportunity where your expertise will directly impact on our customer’s engineering user experiences.